The difficulty of bug reporting

This can be pretty hard: Say the GNOME screensaver password prompt sometimes won’t accept your password, no matter how many times you try. How do you check that you haven’t mixed up your password with one of the other 500 that you have to remember if you’re not using a password bookmarklet or a password manager or you change passwords every month (You do use different passwords, don’t you?)? How do you make sure that you’re typing all those special characters right, especially since you’re using multiple keyboard layouts? Does the “Leave a message” function show you the same string that would be sent to the password checking routine? Is it possible that any other software is at fault, mangling or interrupting your input? How do you even find out which software you’re typing the password in? Could a buggy keylogger be involved? Is there any debugging output, and where can you find it? Is Caps Lock or Num Lock on (EEE laptops don’t have those handy LEDs)? Are encodings in any way involved? Where should the bug be reported? Should I ask in the official mailing list before submitting one? If so, what’s the address and do I have to be a member to post? Is there some alternative forum which is more used? Is the list even active anymore? The bug is still marked as unconfirmed (although I’ve had to killall gnome-screensaver for months), so I guess we’ll have to see…

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