Unexplained line item from Lebara Switzerland

These line items showed up recently on my Lebara Switzerland account page:

03-08-2011 00:04 Premium SMS received from 001111100000 UK 00:00:00 -4.90
02-07-2011 00:04 Premium SMS received from 001111100000 UK 00:00:00 -4.90

I’ve asked Lebara Switzerland about it twice, but they’ve ignored the requests so far. Any idea what to do about this?

2 thoughts on “Unexplained line item from Lebara Switzerland

  1. Hi there,

    How are you?

    The charges incurred above are for the ‘Internet Package’ you are using. I believe you opted for the ‘Lebara Surf’ package by texting ‘Surf’ to 255, that is why the payment detail says ‘Premium SMS’. Please let me know if you need any more information.

    Best regards,
    Pooja
    (Lebara Customer Service)

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